Answers before you need to ask.
Browse the most common marketplace questions, then reach a support person or the community when you need more help.
Common questions, clearly answered.
01How do I download a purchased product?+
Sign in to My Account and open your purchase history. Completed EDD orders provide access to the available download files.
02Where can I find product documentation?+
Open the product page and use the Documentation link when the author has supplied documentation.
03Can I ask a pre-sales question?+
Yes. Use live chat for quick questions or the contact form when you need to provide more detail.
04What WordPress versions are supported?+
Check the Compatibility & technical information area on each product page for the minimum supported version.
05How long is support included?+
The product page shows the support period and other license information for that product.
06Can I request help with installation?+
Start with the product documentation. If you still need help, contact support with the product name and the issue you are seeing.